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Support Engineer

Full-time

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Amsterdam

At Purple we design, produce and build attention-grabbing moments. How do we do this? We combine the power of storytelling and kick-ass visual content with technology that amazes your senses. We’re passionate for creative technical problem solving to make sure our clients succeed in the growing experience economy and we're on a mission to provide world class experience center and storytelling software to create engaging, attention grabbing moments that anyone can use, anytime, anywhere. We do this with Hyro; our story building tool that brings presentations, meetings, trainings, product reveals, interactive signage to the audience in an enticing and interactive manner.

What you'll do

You'll be working closely with the product & delivery teams to ensure these teams know what's going on and what needs attention so together we can help our clients create successful experiences.
Also we like to improve our Support process and therefore we’re searching for a colleague who likes to identify and share improvements in our team, for example with regards to automation, scripting and our online documentation.

As Support Engineer at Purple, you deliver remote support from A till Z at the software and hardware part of our clients. The incidents are mainly 2nd line support (via Pulseway) regarding issues that occur in our solutions in the Audio / Video (AV) industry. We don’t expect that you have experience in the AV industry as you will learn it on the job. During the day you will also have contact with customers that have questions regarding our software: Hyro. This can be related to how the product works, technical difficulties our clients are facing or feedback on features they'd like to see. You and the team will make sure to either deal with the matter themselves or relay this information to the correct colleague, team or partner.

At this moment the Service Management & Support team consists of 2 Support Engineers and 1 team lead. Because of the growing clientbase we would like to extend the Team with a new colleague.

Enjoy the many spaces in our Club House in Amsterdam

As a Support Engineer for Purple

Relevant experience with Windows Server & Workplace

You have hardware knowledge in case you will be assigned preventive maintenance tasks

Knowledge about networking technologies

Solid level of spoken and written English

Knowledge of RMM systems

Knowledge of ticketing systems (Pulseway)

Experience with monitoring

Experience with ITIL

Flexible & Teamplayer

Benefits!

Competitive salary depending on experience

Time (and budget!) for self-improvement

Annual bonus on the basis of your performance and the company's results

Hybrid working (most team members work 3 days from the office and 2 days from home)

Flexible hours

Solid Pension plan

24 Holidays + 1 Purple Public Holiday

Travel allowance / Public transport card. Work-from-home compensation. Phone subscription compensation

Awesome company events (including yearly Summer trip)

Our office.

We have 2 offices close to each other. Our first office used to be an old factory, now we turned it into a Experience Lab for our Hyro Digital Storytelling software and IX solutions. And last year we opened our new office in Suiker Silo next to the old office. So you can visit and work from anywhere you want!

All in all, we’re a simple lot. We believe in continuous learning, rapid iterations, and that creativity is the key to solving real world problems. We don’t believe in unnecessary hierarchy, bureaucracy, or staying in the comfort zone.

Recognize yourself in this? If so, we can’t wait to meet up. And yes, we have a table tennis table and a swing… We know, so cliché – but also kind of chill.