You'll be working closely with the product & delivery teams to ensure these teams know what's going on and what needs attention so together we can help our clients create successful experiences.
Also we like to improve our Support process and therefore we’re searching for a colleague who likes to identify and share improvements in our team, for example with regards to automation, scripting and our online documentation.
As Support Engineer at Purple, you deliver remote support from A till Z at the software and hardware part of our clients. The incidents are mainly 2nd line support (via Pulseway) regarding issues that occur in our solutions in the Audio / Video (AV) industry. We don’t expect that you have experience in the AV industry as you will learn it on the job. During the day you will also have contact with customers that have questions regarding our software: Hyro. This can be related to how the product works, technical difficulties our clients are facing or feedback on features they'd like to see. You and the team will make sure to either deal with the matter themselves or relay this information to the correct colleague, team or partner.
At this moment the Service Management & Support team consists of 2 Support Engineers and 1 team lead. Because of the growing clientbase we would like to extend the Team with a new colleague.